Returns and Refunds Policy

1. Who is Tribecart.in and TRIBEKART LLP?

(“Tribekart LLP”) is a registered company which offers various e-commerce solutions, including, through its website www.tribecart.in (“Platforms”),  which inter alia facilitate the sale and purchase of various tribal and local art and artefacts, produce, fashion and clothing, musical instruments, books,  handicrafts merchandise (“Products”) by users of the Platforms (“Users”).

TRIBEKART LLP is located at:

Bara Ghaghra, Doranda, Ranchi

834002 Jharkhand India

2. What is this Cancellation, Return and Refund Policy?

2.1. In keeping with Tribecart’s goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms and condition at https://tribecart.in/terms-condition sets out Tribecart’s procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.

2.2. Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

3. Terms of cancellation

3.1. Cancellation before dispatch.

3.1.1. A User is permitted to fully or partially cancel orders prior to its dispatch from Tribecart.

3.1.2. Upon successfully placing an order on the Platforms and after Tribecart has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. ( Certain product are delivered locally and may not contain a tracking url)

3.1.3. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting Tribecart to process a cancellation by sending an email to tribecart2020@gmail.com

3.1.4. Refund. In all events of cancellation prior to initiation of  dispatch of the purchased Products, Tribecart shall initiate refunds within 2 (two) business days from the date on which it received the request from the User.

3.1.5. In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

3.2. Cancellation after dispatch. We do not accept post-dispatch cancellation of orders.

4. Terms of Return and Refund

4.1. The category-wise details are set out below which shall apply, subject to the other Terms and Conditions of this Cancellation, Return and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the Products display page for Product specific return information.

Product Category		Return Period
CLOTHING, FASHION AND LIFESTYLE PRODUCTS	Any apparel, accessories, footwear, sunglasses, certain fashion and handicraft items, etc.	7 days from the date of delivery – as long as the product is unused and the price tags, if any, are intact.
Musical Instruments	Mandar, Dhak, Nagada etc.	7 days from the date of delivery – only if there is apparent visible damage, or key product-related defects.
Produce	Flowers, oils and other perishable  products	No Returns And Exchange

4.2. Tribecart shall not accept return or refund requests raised for any of the following Products

• 4.2.1. Lingerie, innerwear, and swimwear;
• 4.2.2. Cosmetics;
• 4.2.3. Deodorants and perfumes;
• 4.2.4. Fashion and imitation jewellery;
• 4.2.5. Socks and stockings;
• 4.2.6. Gift vouchers and coupons issued by Tribecart, if any;
• 4.2.7. Such other Products as may be specified by Tribecart from time to time.

4.3. If the User is dissatisfied with the purchased Product received from Tribecart, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Tribecart after due verification at its sole discretion) or in case of late delivery (except in case of force majeure including COVID-19), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than: (a) 7 (seven) days from the date on which he/she received the delivery of the Product.

4.4. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the monies paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Cancellation, Return and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odour. Tribecart reserves the right to alter and enforce this Cancellation, Return and Refund Policy at any time without having to serve a prior notice on the User. 

4.5. Return of or refund for purchased Products shall not be entertained by Tribecart if:

• 4.5.1. the Product has been used for reasons apart from checking fit and comfort. If Tribecart is satisfied that the Product has been used for reasons apart from checking fit and comfort, Tribecart shall reserve the right to reject the return of the Product;
• 4.5.2. the Product has been washed;
• 4.5.3. the price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
• 4.5.4. the serial number/IMEI number/bar code of the Product, as applicable, does not match Tribecart’s records;
• 4.5.6. there are any dents, scratches, tears or any other damage to the Products or any part thereof;
• 4.5.10. Tribecart is satisfied that the Product has been rendered defective or unusable; or
• 4.5.11. if the User in any way breaches the Cancellation, Return and Refund Policy

4.6. In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, Tribecart shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.

4.7. Tribecart shall initiate a process of refund of the monies paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that Tribecart shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks.

4.8. It is expressly clarified that the refund entitled to by a User shall not include monies paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by Tribecart after due verification at its sole discretion). 4.15. Tribecart shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. Tribecart disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.

4.9. If the request for refund is undisputed by Tribecart, the refund should reflect in the User’s bank account and/or the User’s Tribecart Wallet within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Tribecart initiates the refund.

4.10. Refunds shall be processed by Tribecart through its normal banking channels.

4.11. Return of purchased Products are facilitated through Tribecart’s reverse-logistics partners. Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by Tribecart, Tribecart’s reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and deliver it to Tribecart. While Tribecart has made reasonable endeavours to ensure delivery and pick-ups across multiple locations in India, currently, Tribecart has a select list of areas where deliveries and collection can be undertaken by its reverse-logistics partners. In events where Tribecart is unable to facilitate a pick-up of the purchased Product for return from the User, the User is required to self-ship the Product to Tribecart’s shipping warehouse, the address for which will be intimated to the User upon the User placing such request for return.. Upon self-shipping the Product to Tribecart’s warehouse, the User shall be required to scan the courier/postal receipt to tribecart2020@gmail.com for Tribecart’s records. The aforesaid return by self-shipping the Products is subject to the returned Products passing quality check at Tribecart’s returns desk/warehouse.

4.12. In the event where the User claims to have self-shipped the Product in accordance with the process set out in paragraph 4.11 above and Tribecart does not receive the returned Product or the package containing such Product is empty, the User shall be required to submit the ‘proof of delivery’ received from the courier/postal agency to Tribecart to prove his/her claim of return of Products through self-shipment to Tribecart. It is specifically clarified that any refunds shall be processed by Tribecart only upon receiving the returned Products and concluding required quality checks or receiving the ‘proof of delivery’ from the User, as the case may be.

5. Grievance Redressal

Any grievances relating to the Cancellation, Return and Refund Policy may be directed by you to the grievance officer of Tribecart who can be contacted at tribecart2020@gmail.com with the subject as “Refund and Returns”.